911bet Privacy Policy

This Privacy Policy ("Policy") describes how 911bet ("911bet", "We", "Us", "Our") collects, processes, stores, shares, and protects personal information obtained from individuals ("Player", "User", "You") who access or use the 911bet platform at https://911bet.onl and any associated mobile or web-based services operated under the 911bet brand.

911bet is committed to handling personal data with integrity, transparency, and the highest standard of care. We collect only the data that is necessary to provide our services, verify player identities, process financial transactions, comply with our legal obligations, and deliver a safe and enjoyable experience for every player in Bangladesh.

By registering an account with 911bet or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and you consent to the collection and use of your personal information as described herein. If you do not agree to any aspect of this Policy, you must discontinue use of the platform.

911bet collects personal data from you through several channels: directly when you register or interact with the platform, automatically when you browse or use our services, and from third-party service providers who assist us in delivering the platform. The categories of personal data we may collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identity card or passport
• Date of birth (used strictly for age verification — players must be aged 21 or above)
• Registered mobile phone number
• Email address
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar)
• Username and encrypted account password

2.2 Identity Verification (KYC) Documents

• Scanned or photographed copy of your National Identity Card (NID) or passport
• Utility bill, bank statement, or similar document confirming your address
• Selfie photograph taken alongside your identity document
• Screenshots or confirmation of your bKash, Nagad, Rocket, or Upay account, where required to verify payment ownership

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., your registered bKash or Nagad mobile number — never your full bank account number or card number in raw form)
• Transaction reference numbers issued by payment providers
• Account balance history and wagering activity records

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser or app version
• Pages visited, features used, session duration, and clickstream data
• Cookies and similar tracking technology identifiers (see Section 8 for full cookie details)
• Error logs and crash reports where you have enabled diagnostic reporting on your device

2.5 Communications Data

• Customer support enquiries and correspondence (email, live chat transcripts)
• Your responses to optional surveys or feedback requests
• Records of promotional communications sent to you and whether they were opened or acted upon

911bet processes your personal data for the following specific and legitimate purposes. We do not use your data for any purpose that is incompatible with those described below without first seeking your consent.

3.1 Account Management and Service Delivery

Your registration data is used to create and maintain your account, authenticate your identity at login, facilitate deposits and withdrawals in Bangladeshi Taka (BDT), and deliver all betting and gaming services available on the 911bet platform — including cricket betting, slots, crash games, fish shooting, and live casino.

3.2 Age and Identity Verification

We are required to verify that every registered player is aged 21 or above before permitting real-money gambling activity. KYC document data is processed exclusively for this purpose and for confirming that payment methods belong to the registered account holder.

3.3 Fraud Prevention and Security

Technical and transaction data is analysed to detect suspicious activity, prevent unauthorised account access, identify patterns consistent with money laundering, and protect the integrity of our betting markets. Where fraud or cheating is detected, we reserve the right to suspend the account and report the matter to relevant authorities.

3.4 Legal and Regulatory Compliance

911bet retains certain records — including transaction histories and identity documents — for the periods required by applicable anti-money laundering (AML) obligations. This data may be disclosed to law enforcement or regulatory bodies where we are legally compelled to do so.

3.5 Customer Support

Communications data is used to respond to your enquiries, resolve account issues, and process formal complaints through our support team at [email protected].

3.6 Platform Improvement

Aggregated and anonymised usage data helps us understand how players interact with the 911bet platform, identify performance issues, and improve the overall user experience for our Bangladesh-based player community.

3.7 Promotional Communications

With your consent, we may send you promotional communications about 911bet offers, seasonal bonuses (such as those tied to BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh), and new game releases. You may withdraw this consent at any time by contacting [email protected].

911bet does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners, which include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Each of these providers operates under its own privacy and data protection framework and receives only the data required to complete the specific transaction.

4.2 Identity Verification Services

Where 911bet engages a third-party KYC provider to assist with identity document verification, your submitted documents and personal details may be shared with that provider under a strict data processing agreement that prohibits any further use of your data by that provider.

4.3 Game and Technology Providers

The 911bet platform integrates games and services from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account session token or player ID to facilitate game delivery, but they do not receive your full identity documents or payment details.

4.4 Legal Authorities

911bet may disclose personal data to law enforcement agencies, financial intelligence units, or courts when legally required to do so, including in response to lawful requests, court orders, or binding regulatory requirements. We will, where permitted by law, attempt to notify you of such requests.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 911bet's business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to this Policy that result from it.

911bet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following schedule summarises our standard retention periods:

Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis.

As a 911bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and respond in full within 30 calendar days.

• Right of Access: You may request a copy of all personal data 911bet holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request that 911bet delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to our legal retention obligations — data we are required by law to retain cannot be erased on request alone.
• Right to Restriction of Processing: You may request that 911bet restrict the processing of your data in certain circumstances, such as while a complaint is being investigated.
• Right to Data Portability: Where technically feasible, you may request your personal data in a commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. On receiving such an objection, 911bet will cease all marketing communications directed to you immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will not charge a fee for processing data rights requests in ordinary circumstances. However, for requests that are manifestly unfounded or excessive — particularly if repetitive — we reserve the right to charge a reasonable administrative fee or decline to act.

911bet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and 911bet servers, ensuring that your account credentials, payment details, and personal information are protected in transit.
• Encrypted storage of passwords — account passwords are stored as salted cryptographic hashes and are never stored in plaintext. 911bet support staff cannot retrieve your password; only a reset is possible.
• Access controls that limit employee access to personal data on a strict need-to-know basis. Staff who access personal data are bound by confidentiality obligations.
• Regular security reviews of platform infrastructure, including monitoring for intrusion attempts and vulnerability assessments.
• Secure document storage for KYC files, with access restricted to authorised compliance personnel only.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 911bet will notify affected players without undue delay and take all reasonable steps to contain and mitigate the breach.

You also play an important role in keeping your account secure. Always use a strong, unique password for your 911bet account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

911bet uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, maintain your session, personalise your experience, and analyse how the site is used. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account authentication state, and support core security features. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These remember your preferences, such as your chosen language settings and game display preferences, so you do not need to re-enter them each visit.
• Analytical Cookies: These collect anonymous, aggregated data about how players interact with the 911bet platform — for example, which pages are most visited and where navigation issues arise. This data is used solely to improve the platform and is never linked back to individual players.
• Session Cookies: Temporary cookies that expire when you close your browser. They are used to maintain your state as you navigate between pages during a single session.

911bet does not use third-party advertising cookies or tracking pixels that share your data with advertising networks. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using account features.

911bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, the updated Policy will be published at https://911bet.onl/privacy-policy with a revised "Last Updated" date at the top of the page.

Where changes are significant — for example, changes to the categories of third parties with whom we share data, or material changes to retention periods — we will make reasonable efforts to bring these changes to your attention through an on-platform notification or an email to your registered address.

Your continued use of the 911bet platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or the way 911bet handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by staff with specific responsibility for data protection compliance.

• Email: [email protected]
• Subject line for privacy requests: "Privacy Enquiry" or "Data Rights Request"
• Response time: Acknowledgement within 5 business days; full response within 30 calendar days
• Support hours: Bangladesh Standard Time (BST, UTC+6)

For responsible gaming concerns, account self-exclusion requests, or account closure, please refer to the Responsible Gaming page or include "Responsible Gaming Request" in the subject line of your support email.