Responsible Gaming at 911bet
Gambling is entertainment, not a source of income. 911bet provides every player in Bangladesh with the tools, resources, and guidance needed to keep gaming fun, safe, and well within personal limits.
Our Commitment to Safe Play
At 911bet, responsible gaming is not a checkbox — it is a core part of how we operate. We are committed to providing a fair, transparent, and safe betting environment for every player on our platform. Whether you enjoy cricket betting during the BPL season, spinning the reels on your favourite slots, or playing live casino games, we want that experience to remain positive and within your control.
We recognise that for a small number of players, gambling can become problematic. Signs of problem gambling may include chasing losses, spending money intended for essential expenses, lying to family members about gambling activity, or feeling anxious or irritable when unable to gamble. If any of these descriptions feel familiar, 911bet urges you to make use of the protective tools available in your account or to reach out to our support team immediately.
The tools described on this page are available to all registered players at no cost and with no negative impact on your account standing. Using them is a sign of self-awareness, not a penalty.
21+ Age Restriction — Strictly Enforced
911bet operates an absolute minimum age policy of 21 years. No individual under the age of 21 is permitted to register an account, make a deposit, place a bet, or participate in any form of gambling activity on the 911bet platform. This policy applies to all players in Bangladesh without exception.
During the account registration and KYC (Know Your Customer) verification process, every player must confirm their date of birth and submit valid identity documentation — such as a National Identity Card (NID) or passport — that confirms they are 21 years of age or older. Accounts where age cannot be verified will be suspended until documentation is provided.
If 911bet has reasonable cause to believe that an underage individual has accessed or is attempting to access the platform, we will immediately freeze the account, withhold any funds deposited, and report the matter to the appropriate authorities.
Your Protective Tools
911bet gives you direct control over your gambling activity. The following tools are available to all registered players and can be activated by contacting [email protected] at any time.
Set a maximum deposit amount per day, week, or month in BDT. Once your limit is reached, no further deposits are accepted until the period resets.
Take a short break from gambling for 24 hours, 7 days, or 30 days. During a time-out your account is fully inaccessible for betting and deposits.
Request a long-term exclusion of 6 months, 1 year, or permanently. Self-exclusion closes your account to all gambling activity for the chosen period.
Enable session reminders that notify you how long you have been playing and how much you have wagered, helping you maintain perspective during a session.
Set a maximum time per gambling session. When your limit is reached, 911bet will automatically end your session and prompt you to take a break.
Cap the maximum amount you are willing to lose in a given period. Once reached, placing additional bets is blocked until the next period begins.
How Each Tool Works
Tap any tool below to read the full details on how it operates and how to activate it.
Deposit limits allow you to control how much money you add to your 911bet account over a set time frame. You can choose a daily, weekly, or monthly limit in Bangladeshi Taka (৳). Once the limit is reached, your bKash, Nagad, Rocket, Upay, or bank transfer deposit will be declined until the period resets.
- Limits take effect immediately when set.
- Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before taking effect.
- Requests to decrease a limit take effect immediately.
- To set or adjust your deposit limit, contact [email protected] with the subject line "Deposit Limit Request".
A time-out is a short-term voluntary break from gambling. You can activate a time-out for 24 hours, 7 days, or 30 days. During the time-out period:
- You cannot log in to place bets or make deposits.
- Any pending withdrawals will still be processed normally.
- Promotional emails will be paused for the duration.
- The time-out cannot be shortened once activated — it must run its full course.
To activate a time-out, email [email protected] with the subject line "Time-Out Request" and your preferred duration.
Self-exclusion is a more serious, longer-term measure for players who feel they need a significant break from gambling. Options are 6 months, 1 year, 3 years, or permanently.
- Your account is fully closed for all gambling activity for the chosen duration.
- All marketing communications are stopped immediately.
- You will not be able to create a new 911bet account during the exclusion period.
- Permanent self-exclusion cannot be reversed under any circumstances.
- Any balance remaining in your account at the time of exclusion will be refunded via your registered payment method.
To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and your chosen period. This request will be processed within 24 hours.
Session time limits notify you when a pre-set amount of time has elapsed during a gambling session. Once the limit is hit, your session ends and you are prompted to log out.
Loss limits cap the maximum you can lose within a defined period. When your net losses reach the cap, further wagering is blocked until the period resets. Both tools can be set independently and used together for maximum control.
- Available periods: daily, weekly, monthly.
- Contact [email protected] to configure these limits on your account.
Recognising Problem Gambling
Honestly answering the questions below can help you evaluate your relationship with gambling. If you answer "yes" to two or more, consider using one of the protective tools above or reaching out to our support team.
If you answered "yes" to two or more questions, we strongly encourage you to contact our support team or activate a time-out or self-exclusion on your 911bet account today.
Tips for Staying in Control
Responsible gaming is an ongoing practice, not a one-time decision. The following habits can help you keep gambling a positive and entertaining part of your leisure time rather than something that causes stress or harm.
- Set a budget before you play. Decide in advance how much BDT you are comfortable spending, and treat it as an entertainment cost — not an investment you expect to get back.
- Never gamble with money you cannot afford to lose. Do not use funds earmarked for rent, food, school fees, or household expenses.
- Take regular breaks. Step away from the platform during long sessions. Even a 10-minute break between cricket bets or slot sessions can help you reset your perspective.
- Do not gamble under the influence. Alcohol and certain medications impair judgement and can lead to poor betting decisions and overspending.
- Keep gambling balanced with other activities. Sports, social events, family time, and hobbies in Bangladesh's vibrant cities are all valuable ways to spend leisure time.
- Track your activity. Periodically review your deposit history, wagering totals, and session durations on your 911bet account. Awareness of your habits is the first step toward managing them.
- Do not treat gambling as a way to earn income. The outcomes of slots, crash games, and sports betting are determined by chance. There is no guaranteed strategy for consistent profit.
Get Help — You Are Not Alone
If you feel that gambling has become a problem for you or someone you care about, please do not wait. Reaching out early makes a significant difference. 911bet's support team handles all responsible gaming requests with full confidentiality and without judgement.
Whether you need to activate a self-exclusion, set a deposit limit, or simply want to talk through your concerns, our team is here to assist players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Contact 911bet Support
Send us an email with your concern, account username, and preferred protective measure. We respond within 24 hours and take all responsible gaming requests as our highest priority.
[email protected]Subject line suggestions: "Self-Exclusion Request" · "Deposit Limit Request" · "Time-Out Request" · "Responsible Gaming Concern"
Play Responsibly — Explore 911bet
When you feel ready to play, 911bet offers a wide range of entertainment options — all designed to be enjoyed within your personal limits.
Explore 911bet Casino Cricket Betting Visit Our FAQ⚠️ For players aged 21 and above only. Please gamble responsibly.