911bet Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and 911bet ("911bet", "the Platform", "We", "Us", "Our") governing your access to and use of the 911bet website located at https://911bet.onl and all associated services, games, betting markets, and mobile experiences provided under the 911bet brand.

By registering an account, logging in, depositing funds, or placing any wager through 911bet, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the 911bet platform and close your account.

911bet reserves the right to amend, update, or replace these Terms at any time without prior notice. Updated Terms will be published at https://911bet.onl/terms-conditions with a revised "Last Updated" date. Your continued use of the platform following any such update constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically.

Access to the 911bet platform and participation in any gambling or betting activity is subject to the following eligibility requirements, all of which must be met simultaneously and on a continuing basis:

• You are at least 21 years of age. This is a strict requirement and is not negotiable. Players aged under 21 are absolutely prohibited from registering or using the platform. 911bet employs age verification procedures and will close accounts found to belong to underage players, forfeiting any balance held therein.
• You are accessing the platform from a jurisdiction in which online gambling is not prohibited by applicable law. You are solely responsible for determining the legality of online gambling activity in your location.
• You are not acting on behalf of another person or as a professional or commercial gambling agent.
• You are not a current or former employee, officer, director, contractor, or immediate family member of 911bet or any affiliated entity.
• You have not previously had an account suspended, terminated, or self-excluded on the 911bet platform.
• You are not classified as a politically exposed person (PEP) in any jurisdiction.
• You are of sound mind and are not under the influence of substances that could impair your judgment at the time of placing bets or making financial decisions on the platform.

By registering, you warrant and represent that all of the above conditions are met. 911bet may request documentation to verify eligibility at any time and may suspend access pending successful verification.

To access the full range of 911bet services, you are required to create a registered account. During registration, you must provide accurate, current, and complete information. Providing false, misleading, or incomplete information is a material breach of these Terms and will result in immediate account closure.

3.1 One Account Rule

Each individual player is permitted to maintain only one active account on the 911bet platform. Opening multiple accounts — whether under your own name, a different name, a different email address, or through another person's credentials — is strictly forbidden. Where duplicate accounts are identified, 911bet reserves the right to close all associated accounts, void all pending bets, and retain any bonus funds claimed across those accounts.

3.2 Know Your Customer (KYC) Verification

911bet operates a Know Your Customer process and may at any time — including prior to processing a withdrawal — require you to submit identity documents. Acceptable documents typically include:

• A government-issued national identity card (NID) or passport
• A recent utility bill or bank statement confirming your address (dated within 90 days)
• A screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account registered in your name
• A selfie photograph taken alongside your ID document

Failure to provide satisfactory KYC documentation within a reasonable timeframe will result in the suspension of withdrawal access. 911bet is not liable for delays in processing withdrawals where the delay results from incomplete or unsatisfactory KYC submissions.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any other person. 911bet strongly recommends enabling two-factor authentication (2FA) where available and using a unique, strong password that is not reused on other services. You must notify 911bet support immediately at [email protected] if you suspect any unauthorised access to your account.

911bet supports deposits and withdrawals in Bangladeshi Taka (BDT) through the following payment methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank. All financial transactions must comply with the following conditions:

4.1 Deposit Rules

• The minimum deposit amount is ৳200. Deposits below this threshold will not be credited.
• Deposits must originate from a payment account registered in your own legal name. 911bet will not accept deposits from third-party accounts.
• Deposits are generally credited to your 911bet balance within minutes of successful confirmation by the payment provider. Delays caused by the payment provider are beyond 911bet's direct control.
• 911bet does not charge a fee for standard deposits, though your payment provider may apply their own transaction charges.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawals are processed to the same payment method used for deposit, where technically possible. This is a standard anti-money-laundering requirement.
• bKash and Nagad withdrawals are typically processed within five minutes during operational hours. Bank transfer withdrawals may take up to one business day.
• Withdrawals will only be processed to accounts verified as belonging to the registered account holder. 911bet reserves the right to request additional verification before processing any withdrawal.
• Any active bonus funds must meet the applicable wagering requirements before a withdrawal can be requested against the associated balance.

911bet offers promotional bonuses to new and existing players, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each promotional offer carries its own specific wagering requirement. The wagering requirement specifies the number of times the bonus amount (or bonus plus deposit amount, as stated per offer) must be staked before the bonus balance and any winnings derived from it can be withdrawn. Wagering requirements are stated clearly in the individual promotion's terms.
• Only bets placed on qualifying games or markets contribute to wagering requirements. The contribution rate varies by game type: slots typically contribute 100%, live casino games typically contribute 10%, and sports betting contribution rates are stated per promotion. Bets placed on excluded games do not count toward wagering.
• Bonuses are personal to the account to which they are credited. Bonuses may not be transferred, traded, or sold.
• If a withdrawal is requested before the wagering requirement is met, 911bet reserves the right to deduct the full bonus amount and any associated winnings before processing the withdrawal of the original deposit balance.
• 911bet reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice, subject to honouring commitments already made to players who have commenced wagering under the original promotion terms.
• Bonuses may only be claimed once per player, per household, per IP address, and per device unless explicitly stated otherwise in the promotion terms. Any attempt to claim a bonus multiple times through duplicate accounts constitutes a breach of these Terms.

All bets placed on the 911bet platform are subject to the following general betting rules, in addition to any sport-specific or game-specific rules published elsewhere on the platform:

6.1 Bet Placement and Confirmation

A bet is not accepted until you receive an on-screen confirmation with a unique bet reference number. 911bet is not responsible for bets that fail to register due to connectivity issues on your device or local network. It is your responsibility to verify that bets have been accepted before the event or game commences.

6.2 Errors and Obvious Mistakes

In the event that a market, odds, or payout is published in error due to a technical fault, human error, or data feed failure, 911bet reserves the right to void any bets placed at the erroneous price. This includes but is not limited to odds offered at prices significantly below or above the correct market price. 911bet will endeavour to notify affected players promptly and return the original stake to their account balance.

6.3 Prohibited Activities

The following activities are strictly prohibited on the 911bet platform and will result in immediate account suspension, voiding of all pending bets and winnings, and permanent closure of the account:

• Use of automated betting software, bots, scripts, or artificial intelligence tools to place bets
• Arbitrage betting strategies designed to guarantee profit regardless of outcome, where such activity constitutes systemic exploitation of the platform
• Collusion with other players or match participants to fix outcomes
• Exploiting known software bugs, glitches, or technical vulnerabilities
• Use of VPN, proxy, or IP-masking tools to circumvent geographic or account restrictions
• Chip dumping or any form of intentional loss in live casino games
• Any conduct that 911bet, in its sole discretion, considers detrimental to the integrity of its platform or its other players

6.4 Maximum Winnings

911bet may impose maximum payout limits on individual bets, markets, games, or player accounts at its discretion. These limits will be communicated where applicable. Winnings that exceed an applicable maximum payout limit will be capped at the stated maximum regardless of the outcome.

911bet is committed to promoting responsible gambling and minimising the potential for gambling-related harm. As a player, you acknowledge the following:

• Gambling is a form of entertainment, not a means of generating income or solving financial difficulties.
• You accept full personal responsibility for the bets you place and the amounts you wager.
• You will make use of the responsible gaming tools available in your account dashboard — including deposit limits, session time reminders, cooling-off periods, and voluntary self-exclusion — if you feel your gambling is becoming problematic.
• If you wish to self-exclude from the platform, you must contact 911bet support at [email protected]. Self-exclusion requests are processed within 24 hours and remain in effect for the period you specify (minimum 30 days). During a self-exclusion period, 911bet will not permit you to reopen or access your account.

For further information on responsible gaming tools and guidance, please visit the Responsible Gaming page. 911bet takes problem gambling seriously and encourages any player who believes they may have a gambling problem to seek help promptly.

All content on the 911bet platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and compiled code — is the property of 911bet or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal recreational purposes.

You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the platform or its content without the express written permission of 911bet. Scraping, data-mining, or automated extraction of any content from the 911bet platform is strictly prohibited.

To the maximum extent permitted by applicable law, 911bet, its officers, directors, employees, and affiliates shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive loss or damage arising from your use of or inability to use the platform
• Loss of profits, revenue, data, goodwill, or business opportunities
• Service interruptions, technical failures, or delays caused by factors outside 911bet's reasonable control, including internet outages, payment provider downtime, or force majeure events
• Any unauthorised access to your account arising from your own failure to maintain account security
• Losses resulting from reliance on information or odds published on the platform that contained errors subsequently corrected

The 911bet platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. 911bet does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

911bet collects and processes personal data in connection with your account registration, identity verification, payment processing, and use of the platform. The collection, use, storage, and sharing of your personal data is governed by the 911bet Privacy Policy, available at https://911bet.onl/privacy-policy. By using the platform you acknowledge and consent to the data practices described therein.

The platform uses cookies and similar tracking technologies to maintain session state, personalise your experience, and analyse platform usage. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.

These Terms shall be interpreted and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or relating to these Terms, the breach thereof, or your use of the 911bet platform shall be subject to the exclusive jurisdiction of the competent courts. You agree to attempt to resolve any dispute informally by contacting 911bet support in the first instance before initiating any formal proceedings.

For informal dispute resolution, players may contact the 911bet support team at [email protected]. 911bet aims to respond to all formal complaints within five business days of receipt and to reach a fair resolution within 30 calendar days. If a resolution cannot be reached, either party may pursue the matter through the appropriate legal channels.

These Terms are written in English. If any translated version of these Terms conflicts with the English version, the English version shall prevail in all cases.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, the 911bet platform, your account, or any transaction, please contact the 911bet support team using the details below. Support operates on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Support hours: Available during peak Bangladesh Standard Time gaming hours
• Response time target: Within 24 hours for standard enquiries; within 5 business days for formal complaints

For responsible gaming assistance, self-exclusion requests, or account closure, please include "Responsible Gaming Request" or "Account Closure Request" in the subject line of your email to ensure your message is routed to the appropriate team without delay.